Last Updated: October 30th

Welcome to Unity Preferred Network.  We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our SMS-based doctor-finding service and bill negotiation help hotline.
 

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

 

1. What Personal Information We Collect

 

We may collect personal information from you in a variety of ways when you interact with our service. The information we collect includes:

• Personal Identifiers: Your name, email address, and mobile phone number.

• Request Information: Information you provide when you send us an SMS or fill out a web form to find a doctor. This may include your location (city, state, or zip code), the type of medical specialty you are looking for (e.g., "dermatologist," "general practitioner"), and your stated reason for the visit.

• Health-Related Information: If you voluntarily provide it, information about your insurance provider or general health concerns to help us narrow your search. We recommend you only provide the minimum information necessary to find a match.

• Device and Usage Data: IP address, browser type, and information about how you use our website (e.g., pages visited, time spent).

 

2. How Your Personal Information Is Used

 

We use the information we collect for the following purposes:

• To Provide Our Services: To process your SMS request and connect you with a potential doctor or healthcare provider that matches your criteria.

• To Communicate With You: To respond to your SMS messages, send you potential doctor matches, provide confirmations or reminders (if you opt-in for them), and reply to your inquiries.

• To Improve Our Services: To understand how our users interact with our service so we can improve its functionality and user experience.

• For Legal and Security Purposes: To comply with legal obligations, prevent fraud, and enforce our terms of service.

 

3. Who Your Personal Information Is Shared With

 

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

• With Healthcare Providers: We will share the information from your request (such as your name, contact information, and search criteria) with the potential doctors or healthcare practices you are seeking to connect with.

• With Service Providers: We may share information with third-party vendors who perform services on our behalf, such as our SMS gateway provider or cloud hosting service. These vendors are contractually obligated to protect your information and are prohibited from using it for their own purposes.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request from a public authority (e.g., a court or government agency).

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

 

4. SMS Privacy and Consent

 

Your privacy in our SMS program is a top priority.

• When you send an SMS message to our service to find a doctor, you are consenting to receive one or more reply SMS messages from us containing information and potential matches.

• You may opt-out of our SMS communications at any time by replying STOP. For help, reply HELP. Message and data rates may apply.

• We will not sell, rent, or share your SMS consent, mobile number, or any personal information collected through our SMS program with any third parties or affiliates for their own marketing purposes. Your SMS consent is not shared with third parties.

 

5. Data Security

 

We use reasonable administrative, technical, and physical security measures to help protect your personal information. However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

 

6. Your Choices

 

You have the right to:

• Opt-out of SMS: Reply STOP to any message.

• Access or Correct Your Information: You may contact us using the contact us form on our website to request access to or correction of the personal information we have about you.

 

7. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

 

8. Contact Us

 

If you have any questions about this Privacy Policy, please contact us